Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at My Amazing Maid.
How can I get a quote?
We are able to give most pricing estimates over the phone. You may call us at 706-507-6243 or simply fill out an online estimates form and we will call you!
How are cleanings priced?
Our weekly, biweekly and monthly cleanings are always done on a flat-rate basis. Initial Cleans, one time Spring Cleans and Move In/Move Out cleaning are typically done by the hour. Thanks to our exclusive cleaning process, our cleaners are AMAZINGLY efficient and often our charges for hourly cleanings are less than our competitors.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! With years of experience, we are able to ask questions and understand your cleaning needs over the phone. We then provide you with a price for your cleaning. You may call us at 706-507-6243 or simply fill out an online estimates form and we will call you.
Are cleaning supplies and equipment included?
Yes, we bring all of our own supplies and equipment. We use high-end green chemicals from a company in Seattle called BioKleen. These chemicals are much safer than most of the chemicals that others use and they don’t leave behind harsh residues or fumes. We also have a steam cleaner for tough areas like showers.
What is your policy regarding pets?
We LOVE pets! If you tell us where you leave your treats, we will make sure to greet your pet when we arrive and give them a treat so that they associate our visits with good things! Unfortunately, our cleaners cannot touch or pick up pet feces, including emptying litter‐boxes. So in the event your pet leaves us a small surprise, we will just clean around it. The supervisor on site can approve the mopping of pet urine at their discretion. We cannot vacuum up wet kitty litter.
What if I'm not happy with my cleaning?
If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re-clean it free of charge. The cleaners must be allowed to come back into the home within the next 2 business days to make sure we get the problem ASAP.
CAN I GET A SAME-DAY BOOKING?
We can’t always guarantee same-day bookings. But, depending on the day, often we are able to meet this request. Most of our same or next day availability will be in the afternoon.
DO I HAVE TO BE HOME FOR MY CLEANING?
No! We have years of experience and can clean if you are home or when you are away. We do like to meet clients on the first cleaning. We will walk through the home with you to get your ideas about your cleaning needs. Most customers provide us with a key. This ensures our team’s access on cleaning day and helps prevent “lock-outs”. Keys are numbered and kept in our key-safe. Keys are never labeled with any identifying information such as client name or address.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
When booking your service, we provide an estimated arrival time. For future cleanings, you will receive a text/email letting you know the appointment time. Actual arrival time may be one hour before to one hour after this appointment time due to unforeseen circumstances (traffic jams, weather, the cleaning team needing extra time to finish cleaning a previous home, etc.) If we are going to be more than 30 minutes late, we will call you to let you know.
WHEN AM I CHARGED FOR THE SERVICE?
Payment is due at the time of service. You may pay by check, cash, or a credit card that you leave on file with our office. Credit card charges are made after the service is delivered.
ARE THERE ANY COMMITMENTS OF CONTRACTS?
We do not have a contract that commits you to a minimum number of cleanings! We work to earn your continuing business with each and every cleaning.
WHAT IF I NEED TO RESCHEDULE MY APPOINTMENT?
We are happy to work with customers to reschedule and cancel services throughout the year to work around your schedule. However, reschedules or cancellations that occur within 48 hours of the appointment time are difficult to fill and create scheduling issues with our staff. In the event that you need to reschedule or cancel your appointment with less than 48 hours notice, you may be assessed a $50 cancellation fee.
Please note, that some last minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox or other methods. My Amazing Maid is bonded and insured against any problems associated with giving us access to your home.
WHAT'S INCLUDED IN A STANDARD CLEANING?
During the estimate consultation, you are provided a specific, comprehensive list of the cleaning tasks the cleaners will conduct at your home. The cleaning price is based on this list, plus any extra requests discussed at the time of the estimate. You can download our cleaning list by clicking here.
DO YOU WELCOME FEEDBACK ON MY CLEANINGS?
You know your house better than we do! Getting customer feedback is an important ingredient to a successful relationship. Our Quality Scorecard is sent straight to the company owner when you send it in. The scorecard is fast and simple. The link is provided, along with a receipt, after every cleaning visit.
DO YOU PROVIDE THE SUPPLIES?
Yes, we bring all of our own supplies and equipment. We use high-end green chemicals from a company in Seattle called BioKleen. These chemicals are much safer than most of the chemicals that others use and they don’t leave behind harsh residues or fumes.
WHAT SHOULD I DO BEFORE THE CLEANERS ARRIVE?
We ask that you take a few minutes the night before a scheduled service to “pick up.” This will allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks.
WHAT SERVICES DO YOU OFFER?
- Professional Maintenance Cleaning are recurring cleanings such as weekly, biweekly or monthly frequency.
- One-time Cleanings can either be Deep/Spring Cleanings or our Professional Maintenance Cleaning list, depending on your needs. We do these for special occasions, holidays or just to spruce up.
- Move in/Move out Cleanings are those done after everything is removed from the house. We guarantee you will pass your inspection.
- Small Office Commercial Cleanings can be done on a weekly, bi-weekly or monthly basis.
HOW MANY CLEANERS DO YOU SEND?
We send a Quality Assurance Supervisor and 2 Cleaning Technicians to your home. It’s our goal to send the same team each visit, so that they get to know your lifestyle, your home and how you want it cleaned. We may have to substitute a cleaner if they are out sick or on vacation, but you try to make sure that you always know someone on the team.
DO YOU DO BACKGROUND CHECKS?
We perform a drug screen and national criminal background checks on all of our cleaners.
WHAT IS ARCSI?
Association of Residential Cleaning Services International is a member-based professional trade association. It was established to provide business owners in the residential cleaning industry opportunities to come together to share ideas, information, and experience.
WHY IS IT IMPORTANT TO HIRE A COMPANY THAT IS A MEMBER OF ARCSI?
If you are hiring and dealing with an ARCSI member you should feel confident that you are dealing with a dedicated professional that is committed to providing a valuable service based on strong business ethics and high service standards. Nothing less should be expected of a service that has aligned itself with a professional member based association like ARCSI.
DOES ARCSI MEMBERS HAVE A CODE OF ETHICS?
Yes, you can see the Code of Ethics and learn more about ARCSI here.
ARE YOU ACCREDITED BY THE BETTER BUSINESS BUREAU?
Yes, My Amazing Maid is accredited by the Better Business Bureau and maintains an A+ rating. You can see our file with the BBB here.